Refund/Exchange policy

No Question ask return Policy

We, DRUNKN DONKEY, prioritize quality and customer satisfaction. However, we maintain a strict return & refund policy under the following conditions:

1. Wrong or Damaged Product

Product Replacement: We will issue a replacement only if the wrong product was sent or if the product was completely damaged upon delivery.

The product must be returned in its original packaging in unused, sellable, and undamaged condition and with at least one wrong or damaged product photo. Returns must be initiated within 7 days of delivery.

2. Reporting Issues

Missing items, wrong orders, or excess charges must be reported within 48 hours of delivery.

3. Offer/Combo Products

Any single product within an offer or combo cannot be cancelled or returned.

4. Purchases from Fragrance Booth

Only products purchased directly from our website are eligible for replacement. We do not accept returns of products bought from third-party websites or physical stores.

5. Return Time

Please allow 8-10 days for your return to be processed. Our customer service team will contact you once your return is reviewed.

Terms and Conditions

  • Shipping costs and COD convenience fees are non-refundable.
  • All gifts or promotional items received with your purchase must be returned with your order.
  • We do not replace opened or used products unless it is an extreme scenario, in which case, please contact our customer service team.
  • If the replacement product is of lesser value, no refund will be issued for the difference. If it exceeds the original value, you will need to pay the difference.

Items Not Eligible for Return/Replacement

  • Products damaged due to misuse or overuse
  • Products returned without original packaging, price tags, labels, or accessories
  • Products with tampered serial numbers
  • Defective products not covered under the seller/manufacturer’s warranty
  • Products that have been used or altered
  • Requests made after 7 business days from the delivery date
  • Free products provided by the brand
  • Single products from combo or kits